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Master Coffee Academy
Masters of art and taste
With you, always
Competence and professionalism are fundamental in the barista’s job but there is more…
Having the right equipment and knowing how to use it properly is a must!
High quality equipment will give your client a high quality product served with a special care.
We work with you
If you have chosen for your coffee bar a coffee machine by Universal, be sure the Universal team will always be at your side. Prompt assistance, 24/7, because we know, as well as you do, how important it is to be always impeccable in customer service.
We guarantee constant maintenance over time to keep your coffee machine always at the highest levels of efficiency. Our team of extremely expert and trustworthy personnel will take care of your coffee machine in order to have a final product of excellent quality.
Universal is always with you, from the processing of the coffee beans until when you will offer your customers a cup of coffee. The plus will be your talent.
And if your coffee machine “complaints”, just give us a call and we will sort it straight away.
Universal is close to its customers even abroad: our dealers, in fact, attend highly specialized courses including technology and equipment. They will be ready to face any need. Support and advice anywhere, like you've never had.
Find out how skilled you are ...
Master Coffee Academy makes a free test available to its users to find out their skills regarding the coffee world.
a proper profession
A barista is a special expert, the core of a universe that keeps improving and evolving together with its consumers and their tastes. Customers’ requirements and demand are changing and so is the relationship with them. Being up to date with the coffee world evolution is fundamental to perform at your best.
A real path for professionals, not only from a technical point of view, but also from that of consulting and relationship with the customers. From the theoretical outlines of the coffee world to practical activities, updates and insights to constantly monitor the changes in a constantly evolving sector. From business knowledge to accounting skills: all the instructions to do your job in the best way.
Manual skills are an essential element for a professional barman, but what matters the most is having a suitable response and the right solutions to every and each need together with an excellent customer care.
Expertise and imagination. Not only excellent products strictly selected applying the best scientific knowledge and not only high performance machines, but above all …. quality! Warm at the right point, lungo or ristretto: the first step towards tastiness is the gesture of the expert, the touch of who makes the coffee with love.
Master Coffee Academy School was born in 2011 from the evolution of a training project conceived in 2005 and exclusively dedicated to the world of coffee shops. Through time and experience, Ms Natascia Camiscia - A.S.T. (Authorized Sca Trainer.) – has turned a spontaneous initiative into a real school.
The coffee world is in a constant evolution therefore knowledge becomes fundamental to "tell ourselves" to the customers, to go with them into a universe of flavors and feelings towards innovative specialties and through a conscious revival of tradition.
The Master Coffee Academy offers barmen the opportunity to increase their skills and professionalism and deepening the culture of mixed drinking through its highly specialized courses. And … for those who want to take a chance, we can prepare you for the national barista championships!
Perfection in a coffee machine
Quality and style
Quality and style. Universal offers coffee bars and restaurants the opportunity to choose high range coffee machines particularly suited for the variety of its products. Royal Synchro T2, branded Universal, is a particularly reliable machine with technical features that make it a functional tool for any professional need. It is possible to choose from a wide range of models, different in size and technology. Machines from 1 - 2SB - 2 - 3 - 4 groups are also available. Its heart can be completely electronic, with a programmable keyboard, immediate and intuitive, semi-automatic with a button or semi-automatic with a lever for those who prefer to keep some manual skills.
The boiler is made of copper with a thermo siphon circuit. It comes in eight sizes, from 4 to 27 liters. The groups can be either of the conventional thermo compensated or ring type. Leading technology with refined and modern aesthetic that fits easily into the style of any classic, modern, luxurious or shabby chic venue.
Four pairs of colors are available to complete the quality of the offer: very luminous white and bright blue, classic and charming red and black, , black and white for those who love essential elegance, yellow and white for those who want to stand out. Whatever the choice, the result will always be perfect.
What to do
The test is made of 10 multiple-choice questions. Select only one answer for each question, fill in the form and send it to Master Coffee Academy.
A specialized teacher will send you an evaluation and the results.
the value of professionalism
From the product to the customer care: the Master Coffee Academy is a highly professional path that redesigns the figure of the barman, redefining his role and ability to interact with all the features imposed by progressive innovations. This concerns not only the range of products offered, but also the need to relate to a market that is at the same time both global and local; small communities of producers on one side and cultured, curious, prepared individual customers on the other.
Universal Academy - SCA certified (Specialty Coffee Association) - has a close relationship with experts from specific fields and therefore the opportunities to attend courses either in Italian or English. The Courses will range from theoretical concepts on the coffee world to practical activities, from the knowledge of the business reality to accounting skills and up to real-time updates on the innovation in the field.
Constant information is the base of the Master Coffee Academy system to guarantee continue and deep update on the market and suit new requirements. First and second level barista certification and "Coffee diploma" are available by attending courses.
Not only coffee
Machines for soluble
For the mixing of soluble products with hot water, such as barley, ginseng and guarana, here comes the Universal branded machine for soluble: compact, practical and professional.
Its essential design and its small size make this machine suitable to match furnishing of any style. Extremely intuitive in use and practical in its functions, this machine is available with double and triple dispenser to be used in several preparations at the same time.
I was born in Verona in 1975. I attended the Hotel Institute while I was also involved in training internships and working as a barman in the best Verona venues. At the end of the course I obtained the diploma with the qualification of hotel technician. I then continued to work in the historic venues of the city such as Antico Caffè Dante (also noted in the Michelin Guides) to refine techniques and professional growth. I also aimed to gain experience in facilities that required speed and agility, such as the coffee bar in Verona’s Valerio Catullo airport. In 1997 I opened my own venue and I owned it until 2014, when I moved to Pescara due to family reasons. During all these years, I have continued to attend training and refresher courses and, in January 2017, I joined the Universal Caffè team.
At Universal Caffè I am responsible for training. I also deal with promotions, preparation and development of barista courses. The programs include the theoretical and practical teaching of the basic rules for the preparation of espresso coffee and coffee-based drinks. I carry out my courses in Italy and abroad and I take care of the organization of all the trade exhibitions and events Universal decides to take part in either in Italy or abroad. Due to my twenty years experience in the coffee bar world, I uphold a constant partnership with customers to keep up to date on the latest trends in the field. My certifications are: hotel technical diploma, milk art grading system green jug examiner, SCA certification intermediate barista, SCA sensory foundation certification, SCA certification green foundation.
Coffee Diploma System
The softness of the mousse
An absolute greed dedicated to those who love the softness of coffee. The Universal coffee cream machine offers a product that stands out in taste and consistency representing a plus for your venue. The see-through box is also an extremely simple and elegant piece of furniture of great impact. A pleasant opportunity to enjoy a sweet and refined break.
The Master Coffee Academy has two Sca (Specialty Coffee Association) international trainers authorized to issue certifications on the Sca and Coffee Diploma training program all over the world. We aim to promote, through an intense training activity, a culture of quality coffee, regardless of the method of preparation applied.